Declaration on accessibility

Status of the declaration: 27/06/2025

Name and address of the company:

LOWA Sportschuhe GmbH
Hauptstr. 19
85305 Jetzendorf
Germany

Domain: www.lowa.com
Telephone: +49 8137 999 0 (chargeable, according to your telephone contract)
E-mail: info@lowa.com

Scope of this declaration

LOWA Sportschuhe GmbH endeavours to make its website/online shop accessible in accordance with the Barrierefreiheitsstärkungsgesetz (BFSG) and the requirements of EU Directive 2019/882 on accessibility requirements for products and services.

The legal basis for the accessibility requirements is the Barrierefreiheitsstärkungsgesetz (BFSG) and the Verordnung zum Barrierefreiheitsstärkungsgesetz (BFSGV).

According to the legal requirements, certain websites and digital services must be designed to be accessible. In this context, accessibility means that the services must be findable, accessible and usable in such a way that people with disabilities can use them in the usual way, without particular difficulty and generally without outside help.

This declaration on accessibility applies to the website https://lowa.com/

Date of publication of the website: 07 August 2024
Date of the last significant update of the website: 06 March 2025

General description of the service

The online shop at https://lowa.com/ is the digital sales offering of LOWA Sportschuhe GmbH. Through this shop, LOWA offers its customers the opportunity to order products from the areas of fashion, home textiles, home accessories, household goods and seasonal promotional items online and have them conveniently delivered to their homes. The service includes the provision of an accessible ordering platform, the presentation and description of the product range, access to customer service information and functions for account management and payment processing.

Explanation of how the service is provided

The online shop at https://lowa.com/ provides customers with digital access to the LOWA Sportschuhe GmbH product range. The service includes the user-friendly provision of product information, the selection and configuration of articles (e.g. size, colour, quantity), the handling of the ordering process including the shopping basket and checkout function as well as the provision of various payment methods. Once the order has been successfully placed, the goods are delivered to the address specified by the customer via a shipping service provider. In addition, the online shop offers the option of registering and managing a customer account, viewing order histories and contacting customer service. The entire service is provided digitally via the web browser.

Status of compliance with the requirements

This website is not fully compliant with the requirements of WCAG 2.1 at conformance level AA, the Annex to the European Accessibility Act (EAA) and the Barrierefreiheitsstärkungsgesetz (BFSG) due to the deviations and exceptions listed below.
It is recognised that certain areas of this website still require optimisation. The currently identified deficiencies include the following aspects:

On several pages, images and icons do not consistently have appropriate text alternatives or accessible names. This can lead to information conveyed in images not being accessible to users of assistive technologies.
Structuring errors in lists, accordions, pagination and tables can lead to these contents not being interpreted correctly by assistive technologies.
Content behind dialogue elements is not programmatically hidden and is still accessible to screen readers, which impairs usability.
Some content is not displayed correctly in the mobile landscape view.
The auto-complete function is missing for certain form input fields, making it difficult to fill in.
Some text elements have insufficient colour contrast to the background.
On some pages, images of text are used instead of real text.
When enlarged to 400%, individual elements are displayed incorrectly.
Form input fields and icons sometimes have insufficient colour contrast to the background.
Content is not always displayed correctly when text spacing is changed.
The navigation dropdown cannot be closed with the Esc key.
The following elements cannot be fully operated using the keyboard: search overlay elements, country selection, price filters, modal dialogues, galleries, "Show password" buttons, checkout steps, delivery/collection tabs in the checkout, payment method, checkboxes for agreeing to the terms and conditions and shoe finder.
Some pages have no or insufficiently descriptive page titles.
The focus order for elements such as product tiles, forms or the mini cart is sometimes not logical.
Individual links do not contain a descriptive link text.
Certain page content cannot be found via the internal search function and is only accessible via direct links.
Some elements such as product variant selection and form entries contain duplicate labelling.
Several elements lack a visible focus indicator or have insufficient contrast.
The Google map integrated on mobile devices requires two fingers to operate, which limits usability.
Changes to the default language setting of individual content are not correctly declared in the source code.
Context changes through sorting or quantity selection functions are made without prior user confirmation.
Elements with the same functionality, e.g. wish list or download, do not always have consistent labelling or designations.
The price filter and some forms do not display an error message if an invalid character is entered.
Some elements in the wish list and in the product tile have no visible or untranslated labels.
Some HTML elements contain duplicate or missing IDs, which prevents assistive technologies from correctly recognising content.
In certain areas such as navigation, country selection, filters, comparison bar, form elements, order overview and user area, accessible names are missing or ARIA attributes are used incorrectly.
Some status information is not provided to screen readers.

We are actively working to resolve these issues and welcome feedback to further improve our accessibility.

Information on the market surveillance authority

The competent market surveillance authority has not yet been established at the time of writing. It is expected to be the following central authority: Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF). The exact contact details are not yet known at the time of writing.

Further information

The assessment of the website was carried out by means of our own review using [e.g. WAVE, Axe, Lighthouse].

Have you noticed any deficiencies in the accessibility of the content of our online shop?

Then you are welcome to contact us:

LOWA E-Commerce

E-mail: service-eu@lowa.com
Phone: +49 8137 999 444

Address:
LOWA Sportschuhe GmbH
Hauptstr. 19
85305 Jetzendorf